Don't you hate waiting on hold, and navigating through IVR menus trying to reach an actual human?
The following QuickBase will show you how to get to a human quickly for the most popular consumer companies in the USA:
THIS IS THE PLACE FOR TECH NEWS, INFORMATION AND HELP FOR LIFE'S PC PROBLEMS
Don't you hate waiting on hold, and navigating through IVR menus trying to reach an actual human?
The following QuickBase will show you how to get to a human quickly for the most popular consumer companies in the USA:
A LITTLE OVER A YEAR ago, while media attention was affixed firmly on the Superbowl, Intel discreetly let slip a brand-new, vastly rearchitected CPU core that, by all rights, should have been called the Pentium 5. The "Prescott" CPU core, as we now know, became somewhat infamous for its particular combination of tepid performance and gluttonous appetite for power (and corresponding prodigious heat production). This was the processor that was supposed to make it to 4GHz and never did, the CPU that convinced Intel that the future was in dual-core designs and "platformization." It may not have been a resounding success or a complete failure, but it was certainly consequential, despite its quiet introduction.
Today, in the dead of early Sunday morning, Intel is meekly unveiling another new Pentium 4 processor core, and it may be just as consequential. The Pentium 4 600 series is a new tier of performance-oriented Pentium 4 processors that will be sold alongside the existing P4 500 series. Based on the Prescott design, the 600-series core adds key features intended to pep up Prescott's performance and curb its power consumption. Not only that, but these are 64-bit CPUs. With the introduction of a 64-bit version of Windows approaching, Intel has finally turned on Prescott's dormant support for the 64-bit extensions to the x86 instruction set pioneered by AMD.
Recent lottery winners will also be pleased to learn of the emergence of a new Pentium 4 Extreme Edition processor. Based on the same new CPU core as the 600 series, this puppy runs at 3.73GHz on a 1066MHz front-side bus, and it has 64-bit support, as well.
Can this new variation of the Prescott core help Intel recapture its supremacy in desktop processor performance? We've had Intel's new CPUs on the test bench for over a week now, and we have some answers.
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The addition of another meg of L2 cache raises the new core's transistor count to roughly 169 million, well above the 125 million transistors in the original Prescott core. Thanks to Intel's 90-nanometer manufacturing process, the chip isn't incredibly large by today's standards. Die size is up from 122mm2 to 135mm2. Larger chips generally tend to consume more power and generate more heat, all other things being equal. In this case, though, other things are not entirely equal.
Speaking of which, the Pentium 4 3.73GHz Extreme Edition is quite a change from the 3.46GHz model. This new Extreme Edition is based on the same Prescott-derived CPU core as the 600 series, while previous Extremes were based on the pre-Prescott "Gallatin" core. That means the new Extreme Edition now has a longer, 31-stage main pipeline and lower clock-for-clock performance. The old EE's L3 cache is gone by the wayside, replaced by the beefy 2MB of L2 cache in this new core. The new EE can also do the 64-bit dance, but it doesn't have the fancy power management or enhanced halt state that the 600 series does. The EE 3.73GHz ought to outperform the 600 series thanks to its 1066MHz bus and higher clock speed, but whether it can outperform the EE 3.46GHz is another question.
You listen to them on your stereo, play them in your computer, or watch movies on them. Compact discs (CDs) and their faster cousin, video discs (DVDs), are everywhere. Only a few millimeters thick, they provide hours of entertainment and hold huge volumes of information. But do you ever stop to think about how CDs and DVDs are made, what materials are used, or what happens to these discs
when you don't want them anymore?
Making products like CDs and DVDs consumes natural resources, produces waste, and uses energy. CDs and DVDs are created from many different materials, including metals, plastics, and dyes. The discs are packaged in clear or colored plastic cases or cardboard boxes, wrapped in plastic, and sent to distribution centers and retail outlets around the world. If properly stored and handled, most CDs and DVDs will last for decades, and probably centuries. Depending on their condition, unwanted discs can be reused or recycled instead of thrown away, saving energy and valuable resources.
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The entire process of encoding music onto a CD takes only about 5-10 seconds. A high-pressure stamper embeds the digital information into tiny indentations on a polycarbonate plastic blank, which is later coated with metal.
In 2000, more than 700 compact disc factories were operating worldwide.
When CDs were first introduced in the United States in 1983, 800,000 discs were sold. By 1990, this number had grown to close to 1 billion.
Between 1983 and 1996, the average price of a music CD in the U.S. fell by more than 40 percent.
The European market for music CDs is expanding rapidly, with almost 2.9 billion compact discs produced in Western Europe in 1998.
Each month, more than 45 tons of CDs become obsolete—outdated, useless, or unwanted.
Each year, more than 55 million boxes of software go to landfills and incinerators, and people throw away millions of music CDs.
His eye was caught by unusual 'rectangular shadows' nearby. Curious, he analysed the image further, and concluded that the lines must represent a buried structure of human origin. Eventually, he traced out what looked like the inner courtyards of a villa.
Mori, who describes the finding on his blog, QuellĂ Della Bassa, contacted archaeologists, including experts at the National Archaeological Museum of Parma. They confirmed the find. At first it was thought to be a Bronze Age village, but an inspection of the site turned up ceramic pieces that indicated it was a Roman villa."
The story was originally found at News at Nature.com, the Best in Science Journalism, a pretty interesting site.
So now how many of you are off to play with Google Earth and Google Maps to see if you've got any ancient ruins in your backyard?
The P2Load.A virus modifies the HOSTS file on a PC so that when users try to access Google, they are redirected to a page that looks exactly the same as Google, but is not controlled by the company. Instead, the exact copy of Google even supports the 17 languages that Google does and redirects typos such as www.googel.com or www.gogle.com, in such a fashion that users are not aware of the change, according to security firm PandaLabs.
Once users inadvertently download P2Load.A, the next time they go to Google, the spoofed page comes up. Some of the search results are selectively changed, and the fake ads are swapped in place of Google's AdWords.
The Register quotes a Panda executive saying that the motivation of P2Load.A's creator is purely financial -- in the form of increased visits to untrusted Web pages.
PCWorld reports that users looking for a free Star Wars game may, instead, install the worm.
P2Load.A strikes both IE and Firefox, Panda said.
Some sites are calling for Google to offer a bounty on the virus writers, much the way Microsoft has done.
Full disclosure: PCWorld is owned by IDG, the parent company of InfoWorld.
Podcasting is a great new way of distributing audio automatically. When a site offers a podcast feed you can subscribe to the feed using podcasting software and any new items will be automatically downloaded to your computer. As the name implies, if you have a portable audio player, the files can also be copied to the player.
However, and this is a common area of confusion, no iPod or other MP3 player is required. You can listen to the audio on your computer just as you would any MP3.
If you decide you want to listen to a show every time it comes out, you can subscribe to the feed using podcasting software. Think of it as Tivo for Internet audio. You subscribe to content you want by visiting the web site and getting the podcast URL. Your podcast software automatically downloads any new shows and copies them to your MP3 player. There's always something new and interesting to listen to and you never have to check the web to see when a new show is available.
Visit Wikipedia for more information about podcasting.
You'll find a directory of available podcasts and podcasting software at ipodder.org.
If you set it up correctly, you'll never see the AntiSpyware application after your first manual spyware scan, because it will sit resident in your system and automatically deal with most spyware attacks, prompting you only with pop-up windows occasionally as needed. However, Giant AntiSpyware, unlike some other spyware solutions, presents a pleasant, easily-navigated user interface that is similar, in some ways, to a Microsoft taskpad or activity center.
There are three main screens. From the Spyware Scan screen, you can initiate a manual spyware scan, set scan options, and view information about prior scans (Figure). If you choose to run a scan now, Giant AntiSpyware can perform a number of scan types, including a deep scan, which scans all files and folders, and a more typical intelligent scan, which will just test common entry points for spyware. When a scan is complete, you can view the scan results (Figure) and then optionally decide what to do with any found spyware (Figure); spyware can be ignored, quarantined, removed (the default), or always ignored.
In the Real-time Protection screen (Figure), you can configure whether the real-time protection feature is active and view the status of Giant AntiSpyware's three agent types (Internet, System, and Application). The Internet Agents prevent applications from modifying or monitoring your Internet connection and settings. The System Agents prevent against threats making unauthorized or hazardous changes to your system, including alerting security permissions. The Application Agents prevent threats from installing, deleting, or modifying Internet Explorer or downloading ActiveX controls, which can contain malicious code.
Currently, these three agent types protect 58 so-called system checkpoints, entry-points in your system where malicious code can be inserted. For example, one typical checkpoint is called process execution. This checkpoint prevents spyware from executing processes (applications or services) on your PC. If an unknown process attempts to execute on your computer, the process will be blocked and you will receive an alert, which lets you remove the process. This is, possibly, the most critical function of this software: It blocks errant software from executing on your system, before it happens.
From the Real-time Protection screen, you can also access information about blocked events, which are changes to your system that you have chosen to block.
The third screen, Advanced Tools (Figure), provides you with links to numerous other functions, including System Explorers, which are system settings that are often hard or impossible to otherwise configure. For example, you may be familiar with the new Manage Add-ons functionality that is included with the Windows XP SP2 version of Internet Explorer; this feature lets you enable or disable Browser Helper Objects and other IE plug-ins. However, the Internet Explorer System Explorer in Giant AntiSpyware also lets you permanently remove such add-ons, which, frankly, is exactly what you need (Figure). There are all kinds of System Explorers in Giant AntiSpyware, and if you're interested in security, you should spend some time here. You can configure such things as which applications run when Windows starts, which ActiveX controls are installed, and which processes are currently running. It's a wonderful set of functionality that Microsoft should bubble up more obviously from within Windows itself.
Other Advanced Tools include System Inoculation, which examines your PC for possible security holes (Figure); Browser Hijack Restore, which helps restore features of IE that have been hijacked by malware (Figure), Tracks Eraser, which can be used to remove the history of your activities in a surprisingly wide range of applications and system services, such as Adobe Acrobat Reader, Microsoft's Windows Common Dialog, the Google Toolbar (Figure); and Secure File Shredder, a wonderful utility that can be used to completely eliminate files from your PC using US Department of Justice (DOJ) recommendations for secure file destruction (Figure). How this product doesn't have the word "suite" in its title is beyond me.
Like a firewall or anti-virus application, Giant AntiSpyware more typically makes itself known by popping up the occasional pop-up window in the lower right corner of your desktop. These pop-ups arrive when the product detects a potential spyware attack, or, by default, when it's completed a spyware scan (you can turn that latter feature off, which I recommend).
Some of the pop-ups are innocuous. For example, you may upgrade a product to a newer version. In such a case, Giant AntiSpyware will typically note that an acceptable application change has occurred and let you get on with your life without having to approve the change (Figure).
Some of the pop-ups, however, warn of more dangerous problems. Perhaps you've navigated to a malicious Web site that is attempting to install some spyware. Or maybe you or an application is attempting a system configuration change with which Giant Spyware is not familiar. In such a case, you're provided with information about the change and prompted to Allow or Block it.
So now that Microsoft has purchased Giant and its anti-spyware solution, attention logically turns toward what the company will do with it. Previously, Microsoft had revealed that it would release an anti-spyware solution in 2005, a year ahead of the mid-2006 release of Longhorn (where its anti-spyware solution was originally set to appear). The company has internal anti-spyware and malware projects, codenamed Strider and GhostBuster, respectively, which would have fulfilled those goals, and sources I've spoken with suggest that Microsoft understands, perhaps better than anyone, how today's malicious spyware is now hooking into Windows systems and intends to rectify that situation. In late 2004, Microsoft started beta testing an internal version of Giant AntiSpyware, codenamed "Atlanta," that was only a minor revision over the version Giant last released (Figure).
Since posting my initial version of this preview, Microsoft has shipped two public beta releases of what it's now calling Windows AntiSpyware (Figure). The first, which arrived in January 2005, less than a month after the Giant acquisition, was visually identical to the Giant release, but lacked a few interesting features from the original. Specifically, Windows AntiSpyware does not include the File Shredder and System Inoculation features, both of which were excellent. The result is a less full-featured Advanced Tools area in the Windows AntiSpyware UI (Figure).
"We removed the Secure File Shredder and System Inoculation tools because they were not essential, and overlap in functionality with the Microsoft Baseline Security Advisor tool," Paul Brian, the Director of Product Management for the Security Business and Technology Unit, AntiSpyware at Microsoft told me recently. "We've also removed the cookie tracking functionality because we're formulating how we want to tackle that one."
Other than that, the Windows AntiSpyware beta is very similar, visually, to the Giant product. That will change, Brian told me. "We've kept the same UI for the beta release in order to get it out quickly," he said. "We will change it. We're getting feedback from customers about what kinds of things they want to see improved, and we definitely have a lot of work to do: Localization, making it more accessible, that kind of thing. Giant wasn’t big enough to do that. But spyware is a serious enough issue that we did want to get the product out as quickly as possible. We'll improve it over time."
In February 2005, Microsoft shipped a second public beta version of Windows AntiSpyware that features "enhanced real-time protection agents, new threat categories, and improved stability and performance." It does not appear to be much different from the previous beta version.
And what about the good folks from Giant? Brian told me that cofounders Ron Franczyk and Andrew Newman and the rest of Giant are now working for Microsoft, and the entire Giant organization will eventually be working in Redmond. Franczyk and Newman are in the engineering group within the Security Business and Technology Unit, working on Windows AntiSpyware, similar to their work before the acquisition.
In February 2005, Microsoft announced that it would provide Windows AntiSpyware to consumers for free when the final version is release. However, unlike Giant AntiSpyware, Windows AntiSpyware will only be made available to Windows XP SP2 users as one of the benefits of using that platform. A managed corporate version, first revealed in this preview, will be made available later, but will not be free. Instead, the corporate version of Windows AntiSpyware will be licensed on a subscription basis. Microsoft has not revealed the timing for the final release.
Like Giant AntiSpyware before it, Windows AntiSpyware is an excellent product and is inarguably the finest anti-spyware product made available thus far. Given its price (free) and its excellent functionality, Windows XP SP2 users would be crazy not to install this product, even in beta form, and leaving it monitoring their systems. However, as many spyware experts have noted, no one anti-spyware product catches all malware and spyware. For this reason, I also recommend that you download and manually run another anti-spyware product regularly. The best non-Microsoft solution is Webroot Spy Sweeper, which I use and recommend, but if you'd rather not pay for protection, the free version of Lavasoft Ad-aware is decent but not excellent. Between Windows AntiSpyware beta and one of these products, you should see a marked decrease in spyware on your systems. The best way to avoid spyware, of course, is to use a safer Web browser. On that note, I strongly recommend Mozilla Firefox over Internet Explorer.
Quality issue with patch prompts 'Patch Tuesday' cancellation.
Microsoft has decided not to go ahead with its monthly security update after encountering an unspecified quality issue with the software patch it had planned to release next Tuesday.
Microsoft yesterday said it would be offering a patch to a critical flaw in its Windows operating system next week.
Today, however, company representatives said that Microsoft had changed its mind and would not be releasing any security patches this month after all.
Microsoft releases most software patches on the second Tuesday of each month, a date that has come to be known as "Patch Tuesday" by security professionals.
The software vendor declined to say exactly what had caused the last-minute change in plans.
"It was a quality issue," said a Microsoft spokesperson. "They found something that made them realize that it was best not to release [the patch] this month," she said, adding that the company's security team decided it needed to put the Windows patch through additional testing.
This is the second time that Microsoft has changed its mind about releasing a patch since the company began giving customers advance notification of its monthly patches late last year, the spokeswoman said.

Fans have modified the first Xbox to turn it into a media centre, upgrade the hard drive or allow it to play imported games.
Modifying a console is illegal in the UK if this is intended to get around anti-piracy measures on the Xbox.
Consoles such as the Xbox and PlayStation 2 can be modified by chips that are soldered to a console's main circuit board to bypass copyright controls.
The chips allow people to play games purchased legitimately in other countries, as well as running backup copies or bootleg discs.
Shortly after the first Xbox came out, computer scientists, smart amateur engineers and others started taking it apart and creating modification chips and software for the machine to make it do things Microsoft never intended it to.
Custom design
Such actions are frowned upon by the hardware manufacturers. In July last year, Sony won a court case to ban the selling of mod chips for its PlayStation 2 in the UK.
In July of this year, a 22-year-old man became the first person in the UK to be convicted for modifying a video games console. ![]()
There are going to be levels of security in this box that the hacker community has never seen before
With the 360, Microsoft is aiming to make it as hard as possible to hack.
"We've taken security to the hardware level and built it in from the ground up," said Chris Satchell from the Xbox Advanced Technology Group.
"One of the reasons we went with custom hardware design for all our silicon is that it allows us to build security at the silicon level," he told the BBC News website.
"There are going to be levels of security in this box that the hacker community has never seen before."
Part of the motivation behind this is to prevent people from using the 360 to watch pirated films or TV shows.
But Mr Satchell admitted no system was fool-proof and that, with enough time and dedication, the security on the Xbox 360 would be broken.
"There're some really bright people in the world with some really expensive hardware," he said.
"I'm sure sooner or later someone will work out how to circumvent security. But the way we have done the design doesn't mean that it will work on somebody else's machine."
Microsoft's 360 is set to be the first of the new wave of games machines to hit the shops sometime before Christmas.
The basic Xbox 360, dubbed the Core System, will retail for $299 in the US, 299 euros in Europe and £209 in the UK.
The fully loaded console with all the accessories will sell for $399, 399 euros and £279. Sony's PlayStation 3 is due to be released early next year, with Nintendo's Revolution following later.